Voice Solutions – Persuaders

Voice

Solutions

Pre-sales and Post-sales queries both need to be handled by an extremely trained multilingual team with the finesse demanded by the brand.

Approximately 74% of people tend to feel more comfortable in repurchasing when the communication method is offered to them in a language more comfortable for them.

Every modern business now needs to focus on three aspects of customer relationship management

In this mobile era, Gen next, wishes to connect instantly to the relevant person in business to enquire/resolve an issue.

At Persuaders, we provide customized solutions to address your customers/business associates, through trained tele-callers, 24×7 with multilingual support.

Inbound
Services

Answering
Service

Technical
Support

Customer
Service

Order
Taking

Outbound
Support

B2C –
Inbound

B2C –
Outbound

B2B –
Inbound

B2B –
Outbound

Inbound

Services

Utilizing our expertise in client servicing, Persuaders offers 24*7 impeccable inbound customer support to manage complete customer lifecycle from acquisition and assistance to service and engagement across all industries.

Answering

service

Increasing number of businesses throughout the world now use answering services. With the help of this service, businesses can get their telephone calls answered by a professional answering agent. We offer professional answering service to businesses involved in several different sectors. We will answer your calls and all the messages will be conveyed to you.

support

Services

If you sell technical products or services, you surely need to have a good technical support team in place to handle the queries of your customers and provide them time-efficient solutions. Our technical support team is made up of experienced technical professionals will ensure that your customers are able to find an instant resolution to their most complex of queries.

Customer

Services

Every modern business now needs to focus on three aspects of customer relationship management- customer growth, customer acquisition and customer care. Persuaders is a perfect solution if you are searching for a Customer Relationship Manager. We can help you track the current trends of the market, buying trends of your customers, etc. to help you improve your sales and increase your reach.

Order

Taking

If taking orders from customers through telephone, online, or through a mobile app, is one of your most important business activities, let ICCS handle the process for you. Our order taking service is perfect for any small, medium, or large company looking for a simpler and cost-efficient way to take orders from the customers. We understand the challenging needs of modern companies and have thus designed our services in a way to make sure that the companies are able to take best advantages of these services and are able to effectively achieve their business goals.

Outbound

Support

Persuaders also offer a wide-range of outbound call centre services. While the world is abundantly relying on India for high-quality, time- and cost-efficient outbound services and new companies are mushrooming every day, Persuaders is a trendsetter in the BPO industry of India. We have the right combination of experience, cutting-edge technology, robust infrastructure and skilled manpower to efficiently manage many different types of large and small outbound call centre services. We offer high-quality services to help our clients achieve their business goals and reach their target audience in the most effective manner. Our ability to work closely with our clients understand their business objectives, time-flexibility, direct quality control, and ability to provide customized solutions has made us a choice-able solution among several options in the BPO industry.

b2c -

Inbound

Any business that aspires to grow exponentially needs to connect professionally with existing/prospective customers 24×7.

At Persuaders, we provide customized solutions to address your customers/business associates, through trained tele-callers, 24×7 with multilingual support.

B2C -

Outbound

Both existing and prospective customers, when connected with the trained Tele-callers, in their mother tongue can help grow your business. Announcing New products, Exchange Melas, Festival discounts, Referral programs/AMC/AMC Renewal, Payment reminders, the list can be endless and can be limited only by creativity.

Customer is delighted when he is able to get the max value out of his purchase. It could be frustrating if he is not able to use it well. It could be a Smart phone, Laptop, or any other household product. Good tech support 24×7 enhances the brand value and customer’s delight.

At Persuaders, we provide customized solutions to address your customers/business associates, through trained tele-callers, 24×7 with multilingual support.

B2B -

Inbound

From manufacturing to Sales &Service, there is a long chain of business associates who help business grow exponentially. It’s important to establish a line of communication with the trade partners to understand and satisfy their requirements and grievances. Logistic issues, Defective products, Replacements, Service support, Payment issues… the list could be endless. In a complex marketplace like India, a counter sales person becomes crucial in making a sale to a literate/illiterate customer. It’s crucial to educate that sales person/Trade partner about the major selling points/USP/features of a product. Provide him support in all technical aspects in the language he understands.

At Persuaders, we provide customized solutions to address your customers/business associates, through trained tele-callers, 24×7 with multilingual support.

B2B -

Outbound

Partners in business, need to be constantly communicated with New product launches, Trade schemes, Incentive programs, Dealer discounts, Order placements, Service support provided to customers …the list could be endless.

At Persuaders, we provide customized solutions to address your customers/business associates, through trained tele-callers, 24×7 with multilingual support.